> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armature.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Use cases

> What your users come to do — ranked by volume and success

**Use cases** answers the product question behind the traffic: *what are people actually trying to do?* Armature's models read every session, capture the user's intent, and group semantically similar intents into named use cases.

## The ranking

Each use case shows:

| Column               | Meaning                                                  |
| -------------------- | -------------------------------------------------------- |
| **Volume**           | Sessions in this use case for the selected range.        |
| **Pass rate**        | How often those sessions succeed.                        |
| **Share of traffic** | This use case's slice of all sessions.                   |
| **Frustration**      | Low / medium / high, rolled up from per-session signals. |

High volume + low pass rate is your fix list. High volume + high pass rate is your marketing page.

## Unmet demand

Use cases are discovered from what users *ask for*, not from what your tools support — so demand you don't serve yet still shows up, badged **UNMET** (think "Bulk refunds — not supported yet"). This is roadmap signal you can't get from UI analytics.

## Drilling in

Click a use case to see its sessions and stats; jump straight into [session replay](/dashboard/sessions) to watch real conversations from that use case. The Sessions page arrives pre-filtered.

## How grouping works

* Every session's intent is embedded and matched against existing use cases; close matches join, the rest wait in an **Others** bucket.
* When enough similar intents accumulate, they're promoted into a new named use case automatically — no manual taxonomy to maintain.
* On a brand-new workspace, the Overview panel is labeled *provisional* while the first clusters form; expect named use cases to stabilize as volume comes in.